All of your orders are posted using royal mail standard 2nd class delivery. Standard postage is £3.95.
Orders are taken to the post office on a Tuesday and a Friday morning unless when it's overly busy then I will post on a Monday Wednesday and Friday.
Orders are taken to the post office on a Tuesday and a Friday morning unless when it's overly busy then I will post on a Monday Wednesday and Friday.
I also offer a local delivery service for £3 to anyone ordering using an 'SO' postcode so please at checkout select this option if this is what you would prefer. 24-48 hours after your order has been recieved by me, I will contact you to arrange a delivery day/time to suit us both or if your not going to be home I am happy to leave in a safe place i.e (porch, neighbour)
I do also offer a collection choice too if you are local to Southampton and would like to collect your order. Select this option at the checkout and then around 24-48 hours after your order has been recieved I will be in contact to arrange a day for you to collect your order. If your order hasn't been collected on the day/time agreed and you haven't contacted me to let me know then your order will be refunded to you.
I currently have a turnaround time of 2/3 working days from the date you place your order. This is NOT including shipping time.
I currently have a turnaround time of 2/3 working days from the date you place your order. This is NOT including shipping time.
Regarding orders being posted, I try my hardest to package every order especially burners as safely as I can so it reaches you in the condition I sent it in, as we know wax melt burners are breakable/fragile and sometimes on rare occasions damages can occur, if this does happen then please contact me via email and this will be sorted for you.
Lastly, as we all know there can be some delays via royal mail so please be a little patient around times like leading up to christmas and take into consideration that they can have staff shortages, if you haven't recieved your order within 7 working days of me posting, then please get in contact with me and this will be sorted, thank you.